Senior Technical Support Executive

Job Description 

• Customer care - Taking cases supporting customers' product support issues, pre-sales and after-sales support.
• Follow best practice ticket management processes, ensuring tickets owned are handled and updated timely and every effort is made to make service levels
  
• Monitor and report product quality in the market via the support channel
• Present a positive, effective, and flexible contribution to achieving team targets and objectives
• Collaborate with other team members to provide high-quality support
• Ensure constant self-development using day-to-day work, web-based training, and other available resources
  

• Bachelor’s degree or any equivalent technical certifications (Mechatronic is preferable)
  
• Good command of English (communication, writing)
• Demonstrated excellence in teamwork, collaboration, and knowledge sharing
• Experience in customer support is a plus

Benefits

• Quarterly bonuses
• Yearly company trip
• Health insurance