Shipping & Delivery

• 01. How much will it cost to ship my product?
  Shipping rates may vary depending on your location, the specific items and delivery service you selected. You are able to view this cost instantly during the checkout process in our online store after filling out the above information needed.
• 02. How can I track my order?
  After shipping, Gremsy will update the airway bill for your tracking.
• 03. Can I apply for a VAT refund with the invoice provide by Gremsy?
  No. the price of Gremsy products are not included VAT. Therefore, customers are not able to apply VAT refund in this situation.
• 04. Do I need to pay customs and import charges for my order?
  Yes, you do. The price listed on Gremsy website excluding shipping cost and duty tax. So, you have to pay duty tax including import tax (if any) + VAT to receive the package.
  
  The tax amount depends on your country policy.
• 05. What happens if my package is rejected or returned?
  Gremsy reserves the right to recover our cost of delivery and returns for orders rejected due to incorrect address information or because the package was declined or undeliverable. We will deduct certain amount in the refund for these costs.
• 06. Can I have my order delivered to an address other than the provided address?
  Of course. We ship the package to the address which customers advised. Please make sure you send us correct address before the order being shipped. Contact us via email [email protected] if you want to change the ship to address and we will be glad to help.
  
  

   
• 07. Which shipping method do you use?
  We ship via Fedex Express to ensure your packages arriving on time.
• 08. To which countries does Gremsy ship?
  We do ship internationally via FedEx and DHL to the locations that they service.
  
  Note: The shipping packages which contain only battery might be prohibited or quantity restricted regarding the shipping policy of each country.
• 09. What do I do if my items is on backorder?
  If the item is currently out of stock we will notify you immediately. As soon as more stock becomes available we will ship it out right away with the whole package. Contact us if you want to cancel or change these items.
• 10. What do I do if the items were damaged or missing upon delivery?
  If there is a damage or the items were missing, please keep the original shipping carton and contact us immediately to report so that we can issue a damage with the carrier and find the best solution to support you.
• 11. When will I receive my delivery?
  Items ship based upon availability. Our items are almost in stock. Therefore, the packages will be ship once the payment is confirmed. The shipping takes normally 2-3 business days .
• 12. How long will shipping take?
  Normally, it takes 2-3 business days.
• 13. When will the package be shipped?
  After the payment is confirmed, the package will be processed to ship.