There are some ways to check your order:
You must log in your account to check status of your order. Or contact our Customer support team for any information about your status.
Please contact us via email: firstname.lastname@example.org and let us know the items which you want to change and we will send you a new Invoice. You have to pay more, or less, based on the price of your replace items.
There are 2 cases:
Sign into “My Account” and click “My Orders".
Click on the order number that you would like to cancel.
Click “cancel this order” to proceed with cancellation.
2. If you have already paid, please send us an email to email@example.com
Normally, we will not spit orders. If you have ordered many different products, we will ship them together instead of shipping them individually. If you want to split your order, please place separate orders or contact our Customer Service team: firstname.lastname@example.org
If the order has been paid and the package has not shipped, Your money will be refunded within 15 working days after contact our Customer Service team at email@example.com and receiving confirmation.
Please feel free to contact our Customer Service team via email: firstname.lastname@example.org.
Our guys are always available to support you.
If there is a damage or the items were missing, please keep the original shipping carton and contact us immediately to report so that we can issue a damage with the carrier and find the best solution to support you.
If the item is currently out of stock we will notify you immediately. As soon as more stock becomes available we will ship it out right away with the whole package. Contact us if you want to cancel or change these items.
We do ship internationally via FedEx and DHL to the locations that they service.
Note: The shipping packages which contain only battery might be prohibited or quantity restricted regarding the shipping policy of each country.
After the payment is confirmed, the package will be processed to ship.
Normally, it takes 2-3 business days .
We ship via DHL or Fedex Express to ensure your packages arriving on time.
Shipping rates may vary depending on your location, the specific items and delivery service you selected. You are able to view this cost instantly during the checkout process in our online store after filling out the above information needed.
Items ship based upon availability. Our items are almost in stock. Therefore, the packages will be ship once the payment is confirmed. The shipping takes normally 2-3 business days .
Yes, you do. The price listed on Gremsy website excluding shipping cost and duty tax. So, you have to pay duty tax including import tax (if any) + VAT to receive the package.
The tax amount depends on your country policy.
Please refer to these ways to track your order:
1/ You will receive a confirmation email from our shipping team once your order is on its way. You can also contact our dedicated shipping team to check your order status via email: email@example.com.
2/ Visit Gremsy website: Log into “My Account”, in “My Orders”, you will be able to get an overview of your order history and their status.
Of course. We ship the package to the address which customers advised. Please make sure you send us correct address before the order being shipped. Contact us via email firstname.lastname@example.org if you want to change the ship to address and we will be glad to help.
Note: If you pay via Paypal, you can not change the address on your order for security reasons. In this case, you can refer to your Paypal account for more information.
Gremsy reserves the right to recover our cost of delivery and returns for orders rejected due to incorrect address information or because the package was declined or undeliverable. We will deduct certain amount in the refund for these costs.
No. the price of Gremsy products are not included VAT. Therefore, customers are not able to apply VAT refund in this situation.
Payment for Goods shall be due on or prior to the delivery date of Goods. At Gremsy, we accept Bank wire transfer and Paypal payments. You are responsible for paying any bank or transmission charge in addition to the price.
We are unable to accept installment payments so far. In case checkout with Paypal, you can use its “Paypal Credit” service provided by Paypal .
The delay may result from time required to synchronize payment confirmation between our and the payment processor’s system. Contact our online chat service at Skype ID gremsy.sales or email: email@example.com for further assistance.
Please place your order again if your payment has been declined. We’re not able to reinstate an order once the payment has been declined.
To help ensure your order is not declined when placing a new order we suggest checking the following:
If you’ve tried all these and are still having problems, contact our Customer Service Team for further support.
Yes, our online payment system is secure! In fact it encrypts your payment information to protect you against fraud and unauthorized transactions. This information will be kept even after our site closure and not be shared to any other organizations.
No. You can choose either log in or not. Login is a plus step to add your information into your profile. So that we can contact you if there have been any updates regarding your package, shipping schedule and so on.